Your privacy is our responsibility
Below is our complete and transparent account of how your personal information is collected, processed, and kept secure on the 78bd platform.
This privacy policy has been updated most recently. By using 78bd's services, you are considered to have accepted the terms of this policy.
Introduction
78bd operates as a safe, reliable, and transparent online betting and gaming platform for players in Bangladesh. We believe that protecting our users' personal information is a fundamental responsibility. The purpose of this privacy policy is to clearly and fully inform you of what information 78bd collects, why it is collected, how that information is used, and what measures we take to keep your information secure.
This policy applies to the 78bd website, mobile application, and all related digital services. Please read this policy carefully before you start using our services.
What information we collect
78bd collects various types of information in order to provide its services. This information may be collected directly from you, or gathered automatically while you use our platform.
1.1 Identity Information
During account registration and verification, we may collect the following information:
- Full name
- Date of birth (for age verification — our services are for users aged 21+ only)
- National ID card or passport number
- Email address and mobile number
- Current address
1.2 Financial Information
To process transactions and comply with anti-money laundering (AML) regulations, we collect the following information:
- bKash, Nagad, or Rocket mobile banking account number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction dates and amounts
We never store your full card number or banking password.
1.3 Usage Information
Information collected automatically while you use the platform:
- IP address and device identifiers
- Browser and operating system type
- Session duration and pages visited
- Game play history and betting activity
- Cookies and similar tracking technologies
Why we use your information
78bd uses collected information only for specific, legitimate, and clearly defined purposes. No information is used for unnecessary or unauthorized purposes.
2.1 Service Delivery and Operations
- Account creation, verification, and management
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Resolving technical issues on the platform
2.2 Security and Compliance
- Detecting and preventing fraudulent activity
- Complying with anti-money laundering (AML) and Know Your Customer (KYC) regulations
- Monitoring and supporting responsible gaming
- Ensuring platform security
2.3 Improvement and Personalization
- Analyzing and improving the platform's user experience
- Tailoring content to user preferences
- Reviewing service quality and adding new features
2.4 Communication and Support
- Responding to your support requests
- Sending important notifications about the platform
- Sharing promotional information and updates with your consent
Sharing information with third parties
78bd does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following cases for the proper operation of services:
3.1 Service Provider Partners
We work with technology, payment processing, and game software providers. These partners receive only the minimum information necessary for their designated tasks, and they are bound to comply with our privacy standards.
3.2 Payment Processors
Necessary financial information is shared with the payment services of bKash, Nagad, Rocket, and bank transfers in order to complete your transactions. This information is transmitted only through secure SSL-encrypted channels.
3.3 Legal Obligations
We may disclose information when required by a court order, a lawful request from a law enforcement agency, or applicable legal obligations. If such a disclosure occurs, we will endeavor to notify you within the limits permitted by law.
Cookies and tracking technologies
Cookies and similar tracking technologies are used to keep the 78bd website running smoothly and to improve the user experience.
4.1 Types of Cookies
- Essential cookies: Necessary for maintaining login sessions and ensuring security.
- Functional cookies: Used to remember your language and display preferences.
- Analytics cookies: Used to collect platform usage statistics and improve services.
You can control most cookies by changing your browser settings. Keep in mind that disabling essential cookies may prevent some platform features from working properly.
Data security measures
78bd adopts industry-standard technical and organizational measures to ensure the security of your personal information.
5.1 Encryption and Data Security
- All data transmissions are protected by SSL/TLS encryption
- Stored sensitive data is encrypted using strong encryption algorithms
- Payment information is handled in compliance with PCI DSS standards
5.2 Access Controls
- Only authorized personnel are permitted to access the necessary data
- All access is logged and monitored
- Regular security training and assessments are conducted
5.3 Data Retention Period
We retain information for the entire duration your account is active and, after closure, for as long as required to meet legal obligations. Once those legal obligations expire, the information is securely deleted or anonymized.
Your rights
As a user of the 78bd platform, you have a number of important rights regarding your own personal information:
Right to access
You can request to know what information we hold about you.
Right to rectification
If any of your information is incorrect, you can request that it be corrected.
Right to erasure
In certain circumstances, you can request that your information be deleted.
Right to object to processing
You can object to the processing of your information for specific reasons.
Right to data portability
You can request that your information be provided in a structured, readable format.
Right to restrict processing
In certain circumstances, you can request that processing of your information be restricted.
To exercise any of the rights above, send an email to [email protected] or contact us via live chat.
Protection of minors' information
78bd strictly does not collect or process information from any person under 21 years of age. Our services are for users aged 21 and above only. Age verification is a mandatory step in the registration process.
If we become aware that a minor has created an account, we will immediately close that account and delete all collected information. If you believe that a minor has created an account without authorization, please notify our support team.
Changes to the privacy policy
78bd reserves the right to change or update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email address or through a notification within the platform.
Continuing to use the platform after a revised policy is published means you have accepted those changes. We therefore recommend reviewing our privacy policy regularly.
How you will be notified of changes
- Notification to your registered email
- Banner notification on the platform's main page
- Pop-up message when logging in to your account
Data storage and transfer
78bd's server infrastructure and data storage are operated in accordance with secure and modern technical standards. If your information is transferred to another country for any reason, we ensure that applicable international data protection standards are maintained at the destination.
All of our third-party service providers operate under data processing agreements and are legally bound to comply with our privacy standards.
Contact and complaints
If you have any questions, concerns, or complaints about this privacy policy, the 78bd support team is always here for you.
Support Channels
- Live Chat: 24 hours, 7 days — directly from any page on the platform
- Email: [email protected]
- Language: Support is available in Bengali and English
We consider all your data-related requests as quickly as possible and with due importance.
Contact Us
Have questions about your data privacy? Our support team is always ready to help.
Chat with us on Live Chat